Frequently Asked Questions (FAQ)

General Questions

1. What is Wholesome Beauty?

Wholesome Beauty is a brand dedicated to providing natural body care, skin care, personal care, and overall health products. We focus on holistic healing using natural and healthy ingredients to address the root cause of health issues.

2. Who founded Wholesome Beauty?

Wholesome Beauty was founded by Tanashia Washington, who started creating holistic products after dealing with her own medical challenges and discovering the side effects of conventional medications.

Products and Ingredients

3. What types of products do you offer?                                                             

At Wholesome Beauty, we provide a curated selection of natural and organic products to nurture your well-being. Our product categories encompass a range of products including hair care, skin care, and personal care items, all made from natural and healthy ingredients.

4. Are your products safe for sensitive skin?

Yes, our products are formulated with natural ingredients that are gentle on the skin, making them suitable for sensitive skin types. However, we recommend doing a patch test before using any new product.

5. Where do you source your ingredients?

We source our ingredients from trusted suppliers who share our commitment to quality and sustainability. All ingredients are carefully selected for their natural benefits and effectiveness.

Orders and Shipping

6. How do I place an order?

You can place an order directly on our website by browsing our product categories, adding items to your cart, and completing the checkout process.

7. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal for your convenience.

8. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.

Returns and Exchanges

9. Do you offer refunds or returns?

At Wholesome Beauty, we strive to provide the highest quality products and ensure customer satisfaction. However, we currently do not offer refunds, returns, or exchanges on any of our products. This policy helps us maintain the best prices and focus on delivering the best customer experience possible.

10. Why don't you offer refunds, returns, or exchanges?

Our policy is designed to maintain the high standards of hygiene and safety that our customers expect from Wholesome Beauty. By not accepting returns, we can ensure that every product you receive is brand new and has never been tampered with.

11. Can I cancel or change my order after it has been placed?

Once an order has been placed, it cannot be canceled or modified. We process orders promptly to ensure you receive your products as soon as possible. Please double-check your order details before completing your purchase.

Contact and Support

12. How can I contact customer service?

You can reach our customer service team via email at info@thewholesomebeauty.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

13. Do you offer consultations for personalized product recommendations?

Yes, we offer consultations to help you find the right products for your specific needs. Please contact us to schedule a consultation.

14. How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and wellness tips, subscribe to our email list and follow us on social media.

If you have any other questions, feel free to reach out to us. We're here to help you on your journey to holistic health and wellness!